Effective Date: 9th May 2025

At Bike Medic, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

1. What Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Your name, email address, and phone number
• Your physical address (for mobile repair appointments or bike pickups)
• Details about your bicycle and the services you request
• Payment information (processed securely via third-party providers)
• Any communications you send us (via contact forms, email, or phone)

2. How We Collect Your Information

We collect personal information when you:

• Fill out our online contact or booking forms
• Contact us by email or phone
• Make a service enquiry or schedule an appointment
• Browse our website (using cookies and similar technologies)

3. Why We Collect Your Information

We collect your information to:

• Provide and manage our bike repair and servicing offerings
• Respond to your enquiries and bookings
• Send appointment confirmations and service updates
• Improve our website and customer service
• Comply with legal obligations

4. Who We Share Your Information With

We do not sell or rent your information. We may share it with:

• Trusted service providers (e.g. payment processors)
• Delivery or logistics services, if necessary
• Legal or regulatory authorities if required by law

5. Data Storage and Security

We store your data securely using reputable hosting services and take all reasonable steps to prevent unauthorised access, use, or disclosure.

6. Accessing and Correcting Your Information

Under the Privacy Act 2020, you have the right to access and request correction of any personal information we hold about you. To do so, please contact us using the details below.

7. Cookies and Website Analytics

Our website uses cookies to collect anonymous analytics data to help us improve user experience. You may disable cookies via your browser settings, although this may impact your experience of our site.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this policy or your personal information, please contact:

Bike Medic
Email: info@bikemedic.co.nz
Phone: 022 424 5363
Website: https://bikemedic.co.nz